Golden Locks, Inc.

• JJonathan Rho3 weeks ago
  ★★★★★5.0

  We needed to replace the main locking mechanism on a high end 'German' ' Hoppe' modern door lock. Omar not only had the exact item in stock, but thanks to his help and inventory, I was able to get our front door secured the same day. He is very on top of the new tech doors and lock mechanisms, but also with a wide variety of other lock and key related issues. His replies to my texts were very fast and his advice and knowledge are deep. I'll be using him again!! Great attitude and service.

• EEric Morse3 weeks ago
  ★☆☆☆☆1.0

  AVOID AT ALL COSTS. Completely unacceptable way to run a business. I placed an order online for a new car key, paid for it, and then received absolutely no meaningful update about shipping. After waiting and seeing no movement on the order, I finally had to call them myself, multiple times, just to find out what was going on. Only then was I told there was apparently a “mistake” on their website and they didn't actually have the key I had already paid for. What I find most disturbing is that nobody contacted me to tell me this. They had my money, couldn't fulfill the order, weren't shipping anything, and apparently had no plan to proactively notify me or issue a refund. When I directly asked whether they were simply planning to keep my money indefinitely if I hadn't called, the person I spoke with couldn't even give me an answer. That's outrageous. Mistakes with inventory happen. What is NOT acceptable is taking a customer's money for a product you can't provide and then failing to contact them, update the order, or promptly refund their money. Had I not repeatedly followed up myself, I genuinely don't know how long they would have held onto my payment. The entire experience felt incredibly poorly managed and completely eroded my trust in this company. Based on my experience, I would absolutely not order from them again. Avoid this company and take your business somewhere that actually communicates with its customers and fulfills the orders it accepts payment for.

• CChris Quick5 weeks ago
  ★★★★★5.0

  Omar at Golden Locks was very helpful in choosing my hard to find/discontinued lock. He reversed the spring latch for me communicated by phone, text and provided pictures w info on lock. Vary rare service to find today. 100% customer satisfaction. Thank you Omar!

Read all 279 reviews on Google

Hours read from this business's Google Business Profile. See it on Google, where you can also read reviews.

Address

16371 Gothard St G, Huntington Beach, CA 92647

Phone

(714) 841-0141

Website

http://www.shopify.goldenlocks.net

Category

Locksmith Mobile Locksmith

Services

Emergency service Key duplication Locks supplier Security installation

Service

Mobile service

Parking

On site parking

Directions

Open in Google Maps

The owner has claimed this business on Google, so the contact details above are maintained by the business itself.

Photographs from this business's Google Business Profile.